I have been asked for additional documents even after my KYC, why?
As a regulated financial service provider, we work to ensure that we are fully compliant with our regulatory requirements. This includes additional reviews of our customers’ details and transactional activity. Such reviews sometimes require us to request additional documents from you. Kindly be assured that any information you share with us is protected by our data privacy policy and is safe with us.
Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
-
You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
