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How long do refunds take?
Usually, it takes 24 to 72 business hours (in case of bank transfers) and 5 to 7 business days (in case of transfers made via debit/credit cards) for the funds to reflect in your bank account once we process the refund. This excludes weekends and bank holidays.
Please bear in mind that the timeline may vary depending on how long your bank takes to process refunds.
Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
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You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
