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What is the video verification process to send money from India?
Video verification is a one-time verification process we need to conduct to verify your Instarem account based on standard RBI guidelines. It consists of 3 parts:
- Document verification – please present your PAN and Aadhaar card.
- Identity verification – we will check that your selfie matches your Aadhaar photo.
- Liveness verification – we will validate your biometrics and location.
We will then review your verification details and the outcome will be emailed to you.
Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
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You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
