How long does it take Instarem to process my transaction?  

The processing time of a transaction depends on factors like the specific countries involved. For countries with real-time payment infrastructure, the transfers are instantaneous, ensuring swift and immediate processing. For others, the average processing time may take approximately 1 business day, ensuring your transactions are completed promptly and efficiently.  

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Have a Personal Instarem account?

  1. Log in to your account on the Instarem app or web.
  2. Go to your Profile section.
  3. Tap on Help.
  4. Search for the relevant topic.
  5. Raise a ticket or chat with us if you didn’t find what you were looking for.

Have a Business Instarem account?

  1. Log into your account on the Instarem business portal.
  2. Tap on Help.
  3. Search for the relevant topic.
  4. You can raise a ticket by:
    • Clicking Submit a request at the top-right corner of the Help Centre page, or
    • Clicking Raise a ticket after selecting a topic or FAQ.
  5. We’ll get back to you once your request is submitted.
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