How long does it take for my beneficiary to receive a payment I funded by card ? 

Before sending money to your recipient, we must first deduct the total amount (including the main sum and fees) from your credit card. This process usually ranges from immediate to a potential maximum of three business days. It involves collecting the funds from your card issuer and sending them to your beneficiary. If you urgently need the funds, get in touch with your account manager, and they will determine if it’s possible. 

Funding payments by card is a service currently available for clients in Australia, Singapore, Hong Kong and Malaysia. 

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