Can I turn off my eSIM?

Yes, you can. Your Instarem eSIM will usually show up as the secondary network on your device. You can enable and disable it through your smartphone settings anytime.

Didn’t find what you were looking for?

Have a Personal Instarem account?

Log in to your account on the Instarem app or web.
Go to your Profile section.
Tap on Help.
Search for the relevant topic.
Raise a ticket or chat with us if you didn’t find what you were looking for.

Have a Business Instarem account?

Log into your account on the Instarem business portal.
Tap on Help.
Search for the relevant topic.
You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
We’ll get back to you once your request is submitted.