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My eSIM is not activated. What should I do?
Please note that your eSIM will only get activated when you have reached your travel destination and is connected to a mobile network. If eSIM is still not activated, you can do the following checks:
- Ensure mobile data and data roaming are turned on.
- Ensure Data roaming for the eSIM is turned ON, not data for your main SIM card.
- If you are still facing connectivity issues, please reach out to our customer support team via Help Centre.
Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
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You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
