What do I do if I encounter a suspicious or unauthorised transaction on my Instarem business card?
If you notice a suspicious or unauthorised transaction on your Instarem business card, follow these steps to secure your account and report the issue:
- Freeze your card: Use the Instarem account to temporarily lock your card.
- Contact Instarem immediately: Report the suspicious transaction(s) to your business development manager.
- Raise a dispute: Write to us at [email protected] to raise a dispute within 14 days of the unauthorised transaction.
Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
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You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
