Does Instarem need to onboard my customer for me to be able to receive payments?
No, Instarem doesn’t need to onboard your customers who are sending payments to your Global Collection Account. However, we may conduct hygiene checks on your customers as part of our regulatory requirements. Simply share your local bank account details with your customers, and they can make payments directly without any additional onboarding requirements.
Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
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You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
