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Can I use the same eSIM on multiple devices?
The Instarem eSIM is made to work on just one device at a time. Once you activate it on your phone, it is linked to that device and cannot be transferred or used on another device. This helps keep your data secure.
If you change your phone, you will not be able to reinstall the eSIM on your new device. You will need to buy a new one and connect again. For a smooth experience, make sure to install your eSIM only on the device you intend to use it on.
Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
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You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
