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How do I cancel my eSIM purchase and get a refund?
Once you’ve purchased your eSIM, it cannot be returned and refunded. But if you encounter any issues with activation or network connectivity, please reach out to us via Help Centre – describing the exact issue and the eSIM ICC ID. We’ll look into it and assist you promptly.
Refund requests will be evaluated and handled on a case-by-case basis.
Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
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You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
