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What are the timings to collect the money from a cash pick-up partner?
The recipient can collect the funds at BPI branches from 9:00 am to 4:30 pm, Monday to Friday.
Other cash pick-up partner outlets extend their services until 7:00 pm on both weekdays and weekends, excluding public holidays.
Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
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You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
